Refund Policy

General Policy

At Jobitra, we provide digital resources and services. Due to the immediate, irreversible nature of digital goods, we do not offer refunds or credits for purchases, including subscription fees. All sales are considered final and non-refundable except under the specific circumstances outlined below.

Exception for Major Service Downtime

We are committed to providing a reliable service. However, if your portfolio website becomes completely inaccessible or non-functional due to a failure on our part (i.e., server-side issues) for an extended period, you may be eligible for a refund.

• If the service is down for a continuous period of 24 to 48 hours, you may be eligible for a partial refund.
• If the service is down for a continuous period of more than 48 hours, you may be eligible for a full or partial refund for the affected billing period.

The refund amount will be determined by us and may be prorated based on the number of days you used the service during the billing cycle. Eligibility is contingent upon our internal logs and monitoring, which will be used to verify the downtime.

Non-Refundable Circumstances

We absolutely do not grant refunds in the following situations:

• You made a purchase by mistake.
• You changed your mind about the service.
• You forgot to cancel your subscription before the renewal date.
• You are dissatisfied with the features (as long as the service is functional).
• Any other reason outside of a major, verified service downtime as described above.

Subscription Cancellation

You are free to cancel your subscription at any time. When you cancel, you will retain access to premium features until the end of your current paid billing period. Canceling your subscription does not make you eligible for a refund on any previously paid amounts.

How to Request a Refund for Downtime

If you believe you are eligible for a refund due to major service downtime, you must contact our support team. Please follow these steps:

• Contact our support team at support@jobitra.com.
• Provide your account email address and a detailed description of the issue, including the approximate dates and times the service was unavailable.
• Our team will investigate your claim. Refunds are issued solely at our discretion after verifying the service outage through our system logs.

Processing

If your refund is approved, a credit will be applied to your original method of payment, typically within 5-10 business days.

Questions

If you have any questions about our Refund Policy, please contact us at support@jobitra.com before making a purchase.